Shipping and Delivery Policy

Please review our shipping and delivery terms to ensure smooth transactions and clear expectations.

1. Shipping Locations:
   • We currently ship all across India. Unfortunately, international shipping is not available at this time.
   • If you're located outside of India and wish to make a purchase, please contact us directly to explore potential shipping arrangements.
2. Shipping Costs:
   • Shipping costs will be calculated at checkout and will depend on your delivery location, order weight, and shipping method.
   • Free shipping may be available on certain orders or promotions. Please check our website for any ongoing offers.
3. Delivery Timeframes:
   • We aim to process and dispatch all orders within 2-3 business days of receiving payment.
   • Delivery times may vary depending on your location. Standard delivery times are 5-7 business days for most regions within India.
   • Delays may occur due to unforeseen circumstances, such as weather conditions, holidays, or logistical issues. In such cases, we will notify you of any delays.
4. Order Tracking:
   • Once your order has been dispatched, you will receive an email with tracking information to monitor the progress of your shipment.
   • If you do not receive tracking details or have issues tracking your order, please contact our customer support team for assistance.
5. Failed Delivery and Redelivery:
   • If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may leave a notice or attempt redelivery.
   • In cases of multiple failed delivery attempts, the item may be returned to us. Re-shipping charges may apply for resending the item to the correct address.
6. Damaged or Lost Shipments:
   • If your item arrives damaged or is lost in transit, please notify us immediately. We will initiate an investigation with the courier and take necessary actions to replace or refund the order.
   • Please provide photographic evidence of any damages to facilitate the claims process.
7. Shipping Changes:
   • If you need to change your shipping address or any order details after placing the order, please contact us within 24 hours. We will do our best to accommodate changes, but cannot guarantee adjustments once the order is processed.
8. Contact Us:
   • If you have any questions or concerns regarding shipping or delivery, please contact us at support@downtowncode.com.

By placing an order, you agree to the terms outlined in this shipping and delivery policy.